This is my second Beko 10kg washing machine. It doesn’t spin the clothes as dry as my 1st one on the Daily/Quick 28 minute setting and I find I need to use the Spin Drain 12 minute setting to get the clothes that bit dryer before they come out. Also I had an issue with the quick release manual door opener when the machine locked and wouldn’t unlock after only using it 3 times. I tried many different options over 48 hours to open it - turn off at wall, use different wash settings, pull manual release and reset, etc, before turning it off for 12 hours and then using the spin drain setting unlocked the door. It has been perfect since then (3 months). The support staff responded after the weekend and checked back a couple of times.